Returns and Refunds Policy

Returns & Refunds

The VENDORS are committed to ensuring you are completely thrilled with your purchase. You have 14 days from the day on which you receive the items to notify the seller if you aren't happy with your order.  Important notes:

  • Perishable or made to order or bespoke items aren't returnable unless faulty.

  • Don’t destroy or throw away any product before you’ve spoken to the VENDOR and agreed that doing so won't affect any refund or replacement.

How to cancel your order, or return or exchange a product

1. Contact the VENDOR to let them know:

  • Under your account select to view your Orders

  • Locate the order in the list and click on ‘Contact VENDOR’.

  • Send a message to the VENDOR informing them of the issue and let them know if you would like a refund or a replacement item. Allow them to respond.

2. If already received, and after VENDOR has responded with notification to return item, package the item and send it back to the seller within 7 day period.

        1. We recommend you use a signed-for delivery service with proof of postage. Please note that you will have to bear the direct cost of returning the product unless agreed by VENDOR.

        2. As the seller’s payment agent, we will process the refund directly to your payment card, in no more than:

  • 14 days after the day the product is received by the VENDOR; or

  • if earlier, 14 days after the date you provide evidence that you have returned the product to the seller; or

  • if there were no goods supplied, 14 days after the day on which you informed the VENDOR or us (via Step 1 above) about your decision to cancel your order.

What you can’t send back

Unfortunately, some items are non-returnable (and are only refundable if faulty):

  • Perishable products

  • Opened containers of Body Care, Beauty Care, Health Care or any other product considered perishable.

  • Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise can't be resold due to a bespoke element.

That said, our  VENDORS are committed to you, the customer.  We want you to be thrilled with the service and quality you receive.. If you are not satisfied with the non-refundable guidelines; please contact your VENDOR for assistance.

Did Not Receive Your Order?

You will receive an email confirmation when your order is on it's way to you (or your recipient). If your order was dispatched several days ago and you haven't received it and have not been left a missed delivery card, let the VENDOR know by following the steps above to contact them.

Need more help?

All VENDORS comply with this return policy, giving you peace of mind when ordering. In the unlikely event that you are not able to reach an agreement with the VENDOR please contact us.

Vendors may adjust any of the above universal guidelines when necessary and will post on their web site and can be reviewed at checkout before purchase.